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For every $100 purchase, we donate 10 masks 🔥🤙🏾

CONTACT GOT 1'S 6

Send us a message and we'll get back to you in a few hours 🤙🏾

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(713) 591-7700 (call or text)

support@Got1s6.com

Support Hours
  • Mon 09:00 am – 05:00 pm
  • Tue 09:00 am – 05:00 pm
  • Wed 09:00 am – 05:00 pm
  • Thu 09:00 am – 05:00 pm
  • Fri 09:00 am – 05:00 pm
  • Sat 10:00 am – 02:30 pm
  • Sun Closed

FAQS: SHIPPING & DELIVERIES

1. When will my order ship?

We’ll ship your website order within 1-3 business days.

You’ll receive an email notification once your order has shipped that contains a tracking number so you can track the status of your delivery.

Contact us to request a status.

2. When will my order arrive?

Our products usually arrive in 3-7 business days within the contiguous USA.

Shipping time frames to locations outside the contiguous USA vary. We ship via common carrier freight (USPS, UPS ground, or FedEx unless otherwise specified).

Contact us to request a delivery estimate for your location.

3. Is Shipping really FREE?

Yes!
We don’t charge you a shipping fee for website apparel orders to the contiguous USA.

Shipping may be charged for your custom uniform order or for locations outside the contiguous USA. Shipping rates are calculated per order depending where your order is being sent.

4. What if my package arrives damaged?

Upon delivery, please inspect the packaging. If the packaging or products seem damaged in any way, please:
1. Do not accept the shipment.
2. Let the mail carrier know they’re in trouble for damaging our beautiful products and will need to cover the cost of a replacement. Click here to file an insurance claim with USPS.
3. Send your order number and a summary of what happened to: support@Got1s6.com or fill out our contact form to let us know what happened.

5. What if my order is lost or stolen?

Once we hand your order to the mail carrier (USPS, UPS ground, or FedEX Ground unless otherwise specified), your order is their responsibility.

We are not responsible for lost, stolen, misplaced, or delayed shipments, or other problems with shipments resulting from incorrect information provided by the customer. If your order gets lost, please contact the mail carrier.

FAQS: ORDERS & EXCHANGES

1. How do I make changes to a recently placed order?

Orders can be only be canceled or modified within 2 hours of completing check-out by contacting us with your order number and request for cancellation or changes to your order.

2. Can I cancel an order after it's been placed?

If you try to cancel or modify your order 2 hours or more after the time of purchase, we may not be able to cancel or modify your order, but please contact us in case we can make an exception for you.

If the order has already been shipped and/or cancellation or modification is not possible, the product(s) will be delivered to you and may be exchanged in accordance with the procedure set out below.

3. Can I return or exchange my products?

All sales are final.
You may be eligible to exchange your apparel purchase for a different size of the same or a similar product within 14 days from the date of purchase (subject to availability, inspection of the returned products, and a 30% restocking fee). The apparel you wish to exchange must be unused. The cost of the return shipping of the product for exchange is the responsibility of the Customer.

4. What's your policy for defective products?

You are eligible for a replacement if the product is found to have manufacturer defective within 14 days of receiving your order. Please inspect all deliveries upon receipt.

FAQS: CUSTOM UNIFORMS & APPAREL

1. How much do your custom uniform packages cost?

Our custom uniforms packages start at $45 per player. Click here to see our prices and packages.

Prices are per uniform (minimum of 10 uniforms per package)

2. How does the ordering process work for custom orders?

  1. Select a Custom Uniforms Package and quantities
  2. Select Custom Add Ons (optional)
  3. Select an Art Fee
  4. Purchase the Art Fee (downpayment)

Once you’ve selected your custom uniform package & purchased the art fee, our uniform experts will contact you within 1-2 business days to help you finalize your custom details, including your names, numbers, sizes, colors, logo, & artwork.

3. What if I need to order more “Add Ons”?

We offer custom add ons that you can add to any of our custom uniform packages!

If you’ve recently placed an order, please contact us to request modifications or additional Add Ons.

4. What is the Art Fee?

The Art Fee are a one time, one-per-package fee that covers the artwork and design of your Custom Uniforms Package. No additional costs for large sizes or neon ink.

Art fees are nonrefundable and include up to 4 revisions.

5. What’s the difference in “Stock” & “Custom Art”?

Stock Art: choose from our standard stock art options.

Custom Art: send us the graphics, logos, and designs you’d like our artist to put together for you.

6. Can you rush my order?

Once an order is ready to ship, our standard domestic shipping times are 3-7 business days within the contiguous USA (shipping time frames to locations outside the contiguous USA vary).

Contact usif you’d like to request a rushed shipment for an additional shipping fee.

FAQS: CUSTOM UNIFORMS & APPAREL

1. How do I become a #Got1s6REP?

Please send us some information about yourself, including why you’d be an amazing REP, which location you’re operating from, and what teams or customers you’d like to introduce to Got 1’s 6.

2. How does the #Got1s6REP program work?

Once vetted and invited to be a #Got1s6REP, Reps are expected to participate in our community and promote our products to their customers and social network. Reps will earn commissions on their referred sales. Contact us to request more information or to apply!

3. Can you send me some free products to review?

Please contact us with more information about you and your following, and please include links to your social media pages and/or website or online platform. If you have information or statistics on your engagement rate, traffic, viewers, or audience, please be sure to include that!

Didn’t find the answers you were looking for?

Let us know – we’ll be happy to help!

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